1.1-SELLER

Title: Estaqua Naturel Kozmetik Ürünleri İthalat İhracat A.Ş.

address     :  Kucukbakkalkoy mah. prof. Hifzi Ozcan Cad. No:1A/9 Ataşehir-Istanbul

Phone:  +90 216 572 94 72

E-mail address  :  info@estaqua.com

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1.2-CUSTOMER

Name/Surname/Title:

address     :

Phone:

E-mail address:

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Article 2 | The subject of the contract

2. SUBJECT

The subject of this contract is the CUSTOMER's  https://estaqua.com  It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer regarding the sale and delivery of the product(s) for which the code, name, quantity and sales price are specified in Article 3.1.

Article 3 | Product, Payment and Delivery

3.1 PRODUCTS

Basic characteristics of goods or services  https://estaqua.com  It is located in the online order tab on the homepage. Prices listed and announced on the site are sales prices. The prices and stock quantities of the products are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.

All taxes of the goods or services subject to the contract are included in the sales price.

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3.2-DELIVERY METHOD AND PLAN

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Delivery address:

Delivery Person:

Billing Information:  

Orders placed after 15:00 on our online store are the next day; Orders placed after 15:00 on Fridays and on weekends will be processed on Monday, orders placed on public holidays and public holidays will be processed on the next business day. Shipping is free for orders over 300 TL. For orders below 300 TL, the shipping fee, which is the product shipping cost, will be reflected on the order page and will be paid by the CUSTOMER. Free shipping is only valid during the campaign period and the campaign period is specified in the product description during online shopping.

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3.3 DELAY INTEREST

Payment is made in advance or by credit card. Late payment interest is not applied.

Article 4 | General Conditions

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4.1) CUSTOMER,  https://estaqua.com  declares that he has read the preliminary information about the basic characteristics, sales price and payment method and delivery of the product subject to the contract on the website and has given the necessary confirmation in the electronic environment. CUSTOMER; By confirming this preliminary information electronically, the SELLER confirms that it has obtained the correct and complete information about the address to be given to the CUSTOMER by the SELLER, the basic features of the ordered products, the price of the products including taxes, payment and delivery information before the conclusion of the distance contracts.

4.2) The product subject to the contract is delivered to the CUSTOMER or the person/organization at the address indicated, within the period specified in the preliminary information on the website, depending on the distance of the CUSTOMER's place of residence for each product, provided that it does not exceed the legal 30-day period.

4.3) The SELLER cannot be held responsible for the failure to deliver the ordered product to the CUSTOMER due to any problems encountered by the cargo company during the delivery of the product to the CUSTOMER.

4.4) The SELLER is responsible for the delivery of the contracted product in a sound, complete and in accordance with the qualifications specified in the order.

4.5) The SELLER may supply a different product with equal quality and price, by informing the CUSTOMER and by obtaining his explicit approval, before the contractual performance obligation expires.

4.6) If the SELLER fails to fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it notifies the consumer of this situation before the contractual performance obligation expires and returns the total price to the CUSTOMER within 7 business days.

4.7) This preliminary information form must be confirmed electronically for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.

4.8) After the delivery of the product, if the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the CUSTOMER by unauthorized persons, not due to the fault of the CUSTOMER, the CUSTOMER has 3 days to receive the product, provided that it has been delivered to him. must be returned to the SELLER within In this case, the shipping costs belong to the CUSTOMER.

4.9) If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to inform the CUSTOMER of the situation. In this case, the CUSTOMER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the CUSTOMER cancels the order, the amount paid is paid to him in cash and in full within 7 days. In the payments made by the CUSTOMER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the CUSTOMER. Since the reflection of this amount to the CUSTOMER accounts after the return of this amount to the bank is entirely related to the bank transaction process, the CUSTOMER states that it will not be possible for the SELLER to intervene in any way for possible delays and it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER to be reflected in the CUSTOMER account by the bank. already accepting.

Article 5 | Payment Return Procedure

·     In cases where the CUSTOMER uses his right of withdrawal, or in cases where the product subject to the order cannot be supplied for various reasons, or in cases where it is decided to refund the CUSTOMER with the decisions of the arbitral tribunal, the SELLER will return the entire amount collected to the credit card from which the collection was made, within 14 days at once. The bank makes the refund to the CUSTOMER credit cards in the same number of installments as the CUSTOMER purchased the product in installments. If the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the CUSTOMER will receive a month more than the number of installments he has paid before the return, after the installments of the sale, which he has paid before the return, and will be deducted from his current debts.

·     In case of return of purchased products; The SELLER shall return the entire amount collected to the credit card from which the collection was made at once. The bank makes the refund to the CUSTOMER credit cards in the same number of installments as the CUSTOMER purchased the product in installments. If the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the CUSTOMER will receive a month more than the number of installments he has paid before the return, after the installments of the sale, which he has paid before the return, and will be deducted from his current debts. CUSTOMER acknowledges and undertakes that he/she has read and accepted this procedure.

Article 6 | Right of Withdrawal

·     CUSTOMER; In distance contracts related to the sale of goods, the product can use its right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 14 (fourteen) business days from the date of delivery of the product to itself or to the person/organization at the address indicated. In distance contracts related to service provision, this period starts on the date of signing of the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 business days and the product must not be used within the framework of the provisions of article 5-e. If this right is exercised,
a) The invoice of the product delivered to the 3rd person or the CUSTOMER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
b) The petition stated while exercising the right of withdrawal,
c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the CUSTOMER under debt to the CUSTOMER within 10 days at the latest from the receipt of the withdrawal notice, and to return the goods within 20 days.
e) If there is a decrease in the value of the goods due to the fault of the CUSTOMER or if the return becomes impossible, the CUSTOMER is obliged to compensate the SELLER's losses at the rate of his fault. Custom sizes and products cannot be returned by the SELLER. The products for which the right of withdrawal is requested must not be used. 
f) In the event that the amount of using the shopping checks issued by the SELLER is lowered due to the exercise of the right of withdrawal, the amount of the shopping check used within the scope of the campaign is cancelled.

Article 7 | Payment method

Payment methods

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- ATM card

- Credit card

- Eft / Remittance

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https://estaqua.com  IYZICO payment infrastructure is used for your shopping on the website.

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Article 8 | Dispute Resolution

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the SELLER's residence are authorized up to the value declared by the Ministry of Industry and Trade. They are the authorities to be applied by the CUSTOMER.

In the event that the order is fulfilled, the CUSTOMER is deemed to have accepted all the terms of this contract.

This Agreement is made for commercial purposes.

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SELLER: 

Estaqua Naturel Cosmetic Products Import Export Inc.

CUSTOMER: